United Airlines wins customer-UnCentricity award

United airlines are a smart bunch of buggers. They realize that if they starve their customers, they'll be extra hungry for the meal waiting for them at the end of their short-haul flights. That's right...the meal they're about to have AFTER the delay because the ground staff haven't arrived, after the wait for the bags to arrive, after the claim for lost/damaged luggage has been filed, after the wait for the cab, after the business meeting, after the cab ride back to the airport, after the sprint to make the plane, after the flight back home, after the wait, wait, wait to get back in the car.

But man oh man, can you just imagine how good that meal's going to taste?

That's why United - The Thinking Airline - has decided to drop snacks on flights less than 2 hours (which PS equals about 5 hours when you factor in travel and wait time, dumbasses)

According to the geniuses at United, they figure this move will save them $650,000 this year. I guarantee you they'll LOSE more than $650,000 with passengers that choose alternative airlines in the process.

This is just so stupid. If you agree, Digg this post or better yet, post a comment of disdane for all to see. Uggggggggh

Update: Digg link