Delta Skelter - The Video

I've blogged about Delta Skelter here and here. I asked you if thought I should give this up or solider on, given Delta's pretty innocuous response and compensation offer. Your feeling was that I should continue, to which I'm still a little ambivalent.

I did feel that I needed to podcast about this as Jaffe Juice listeners are not necessarily the same as my blog readers AND I set this up in #109, recorded when I was in Sao Paulo.

I also asked you if you thought I should create a video and again your response was to the affirmative, so here it is:

Feedback so far has been that the writing is a little lost against the background and also a little too fleeting, thereby making it hard to read. I definitely agree.

I also wanted to share the "copy" (see the extended post) and open it up to you if you'd like to record a version of Delta Skelter. Images will be posted to the Facebook group.

Oh and one more thing, as of the last communication from Delta (2 week's ago on June 9th), I have not as yet received any e-mail confirmation or snail-mail correspondence and/or confirmation about their offer. Guess it's off the table then....

As a reminder: American Airlines is a crayon client, but I am writing about this experience in my personal capacity as a human, individual and most importantly, a customer – a Delta customer.

Delta Skelter video copy

How does Delta treat their most valuable customers?

I paid business class

How does Delta treat their most “loyal” customers?

I am Platinum Medallion

They downgraded me from business to coach on an overbooked 10 hour flight to Sao Paulo

(but failed to tell me in advance it was overbooked)

 

They were rude

They were indifferent

They were unaware

 

Well, now they aren’t

SHOW GOOGLE SCREENSHOT

 

I asked for 2 first-class round-trip tickets anywhere in the world.

I’m still askin’

 

…and I’m still talkin’

 

SHOW TWITTER CONVERSATION

 

…but I’m not flyin’ 

(at least not Delta)