Post number 2 in the TBSATI lovefest - this time a pretty interesting account of two contrasting agency-client approaches to the ensuing and enduring relationship.
The two examples tendered are TBWA\Chiat\Day and The Coca-Cola Company (gee, I wonder if Robert Morrison is Lee Clow?) and Wieden + Kennedy and P&G representing the bad and good respectively. Ironically it is W+K and TCCC who are working together today.
I'm not necessarily saying I agree or disagree with the specific agency-client classifications/categorizations in the matrix shown, but what I do think is happening in the marketplace today is in fact the top right hand quadrant i.e. client as God and agency as supplicant and that is the problem.
Any imbalance in the relationship is bad for business. When client or agency have the upper hand, the result is yes-man mediocrity or arrogant irrelevance syndromes respectively. At the same time the Clash of the Titans deathmatch in the top left quadrant is equally destructive and counterproductive.
So we're in agreement with the lower-right proposition of equal-collaboration-with-egos-checked-at-the-door. The only remaining challenge is how to get there. And this is a challenge that is really not that hard at all.
From my side, I have been interfacing with several senior marketing execs over the past few months and I can't tell you how happy I've been with the quality of conversation, respect and rapport. It couldn't be more different than when I was in the agency business myself. By treating my clients like equals; by not being afraid to disagree with them and challenge them; by being myself and by being true to myself, the result has been head and shoulders above my wildest expecations.
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