A bunch of people have sent me this link from USA Today about an angry flier who used the emergency slide on a Delta flight because he got so irked that they were letting coach customers off before him.
No, it's most certainly not me for the following 3 reasons:
- I am not from Guyana and my name is not Satyanand Christopher
- I would never do something that crazy. Blogging yes, Sledding no.
- Most obvious...I don't fly Delta anymore and judging by many of the comments on my blog, neither do many of you either
PS Still have not heard a peep from Delta on either their original poor offer i.e. $300 voucher towards a future flight and 2 upgradeable vouchers (but only on a qualifying fare) or some kind of follow-up communication or offer.
For what it's worth, I stand my ground in terms of feeling that my request for 2 first/business class round-trip tickets anywhere in the world was justified, GIVEN the circumstances of my experience AND my status within Delta. In any event, this was always a conversation and if Delta had come back to me saying, we won't give you 2, but we'll give you 1, I probably would have been more than happy.
Of course they could have also (had they actually been reading my blog and listening to the conversation) done something a little more lateral such as a page in their in-flight magazine dedicated to my book or even a thought leadership article for example.
My feeling is that they have completely gone into their shells on this matter. They've issued a pathetic and predictable gag order within the company to the effect of "no-one should talk to that ungrateful SOB".
Conversation isn't a quick-fix. It's not for the feint hearted and it's not a miracle cure. It takes time. it's a process.
Come on Delta....there's got to be some humanity beneath that cold and lifeless corporate exterior.
Prove me wrong already!
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