Mitch and I debate the social media inspired kerfuffle and whether this is just a bunch of social media insiders talking to themselves about their over imflated sense of self-importance or a harbinger of things to come.
On the flipside are average consumers complaining online a boon to companies insofar that they're in a unique and unprecedented position to solve their customers' problems or like Jonathan Salem Baskin says, "just a tax of broken processes and customer service"
We debate. You decide.
Follow the conversation with @jaffejuice and @mitchjoel
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Additional Links:
- Delta Skelter resolved
- Much ado about Nothing (originally published in Adweek
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